- HOW MAY I GET IN TOUCH WITH YOU?
All of your feedback is more than welcome!If you need to reach out to us, simply email email@example.com (Mon-Fri, 9am-6pm)
- DO YOU SELL TO THE TRADE?
We are strictly dedicated to private individuals, due to the agreements we have with the various Chateaux and producing estates we work with.
- DO YOU HAVE A SHOP IN SINGAPORE?
We do not own any premises in Singapore. However we may from time to time hold activities where you’ll get to try our products. Follow our social media channels to stay up to date with our activities.
- CAN I SEND SOMEONE A GIFT?
If you would like to send a wine offered under private sales as a gift, simply list the intended gift recipient’s address as the delivery address. We also have a few options of gift packaging available that will be offered to you upon checking out.
- I LOST MY PASSWORD OR USERNAME
Please use the “Lost my login/password?” function when signing-in to reset your password. An email will be sent to the address email you registered with us.
- HOW CAN I CREATE AN ACCOUNT AND/OR PLACE AN ORDER?
To place an order, you first have to create an account. You can create an account by clicking on the sign-in button at the top-right of the screen, or fill in your details when invited to do so when you want to add an item to your basket.
- HOW CAN I CREATE AN ACCOUNT WITH WINEFAMILY?
Nothing more simple than that: Click on Login on the top right corner, then click on New Customer? Sign up
- WHAT ARE THE MIXED CASES?
Mixed cases have been curated by our team for people who want the convenience to order a single item containing multiple wines. It contains a selection of diverse wines, most of the time around a common theme, i.e. Wines of France, Wines of Italy, … etc