The WINEBOX is a monthly wine delivery service offered by the team of sommeliers at Winefamily. Based on the taste profile you will have established on our website, we will send you on a monthly basis 2 wine bottles along with tasting notes. As a WINEBOX member, you will also be entitled to special promotions and discounts on the wines offered on our website. This will help you to build your cellar at the most favourable prices.
HOW DO I GET SOMEBODY A WINEBOX SUBSCRIPTION AS A GIFT?
Yes, you can offer the Winebox as a gift. Simply input your friend's address for delivery and your friend will start receiving our Winebox on his doorstep every month!
WHEN WILL I RECEIVE MY FIRST BOTTLES?
You will receive your first bottles within a week at the most but it could even be as fast as 2 days! If you’d like to know more about your order, feel free to contact our team at firstname.lastname@example.org
WHERE ARE THE WINES FROM?
At Winefamily, we don't focus on one country or region in particular. What we really like is good wine, no matter where it’s from. So expect to embark on a journey around the world every time you receive your Winebox
WHERE ARE THE WINES FROM?
It’s fairly simple, and every month it’s the same combo: you’ll get 2 bottles based on your profile in our virtual sommelier quiz, delivered in a box along with tasting notes, straight to your door!
CAN I CHANGE OR UPDATE MY PREFERENCES?
You can update your Preferences (shipping address, payment method) whenever you want, but you have to do the changes before the end of the month if you want it to be updated for next month.
e.g. : If you change your preferences on October 25th, they will apply for November.
If you change your preferences on November 2nd, they will apply for December.
If you have any special requests, please contact our Customer Service at email@example.com.
CAN I STOP MY MEMBERSHIP TEMPORARILY?
Yes, you can stop your membership anytime. It’s fairly easy. if you've chosen a subscription by direct debit you can choose not to receive the next Winebox. To do this, go to 'Preferences' and click “Skip next month delivery”. Please note, you must make this change before the last day of the month if you don't want to receive the following month's selection.
WHEN CAN I CANCEL MY SUBSCRIPTION?
We will always be sad to see you go but you can unsubscribe anytime, right from the first month if you chose the monthly Direct Debit option. All you have to do is unsubscribe to stop receiving the Winebox the next month e.g. if you unsubscribe on the 5th of July, you won't be charged on the 1st of August and you won't receive the Winebox for August.
WHERE CAN I FIND MORE INFORMATION ABOUT THE WINES I HAVE RECEIVED?
Again, very simple! Just search for them in the search bar on our website, you will then land on the product page where you will find all the information you need on the wines you love.
CAN I REORDER THE WINES I LOVED?
You can find all of the wines you've received on our website. Having had a taste of the wines as part of your subscription, you can then buy the ones you like in our store. As a subscriber you get special discounts, too! In addition, you can buy each bottle individually.
CAN I BUY THE WINES EVEN IF I’M NOT A WINEBOX SUBSCRIBER ?
Of course you can! You can find all of the wines you've received on our website.
HOW DO I UNSUBSCRIBE?
To unsubscribe, go to 'Preferences', then simply click 'Unsubscribe' at the top of the page and that's it, job done.
WHEN AM I CHARGED?
You will be billed on your credit card during the first week of the month.
WHO SELECTS THE WINES?
No fancy sommeliers around here, just wine lovers like you and me! At Winefamily it’s really a team effort. Our tasting committee will select and approve all the wines that are sold on our website
STANDARD OR PREMIUM WINEBOX?
It depends on you and your budget. The Standard subscription will feature more affordable wines but always without any compromise on quality while the Premium Winebox will give you access to more exclusive wines. But no matter what plan you subscribe to, we always put the same effort in the wine selection!